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Website Marketing

Cant Comment Problem in K2 - Access Denied

The Problem:

Recently, we were having problems with one of our Joomla K2 websites in that users could not comment onto K2 Items. The little loading icon would just keep going and going and going.

Sometimes, we were fortunate and received the following error:

access is denied mootools.js

The Solution:

k2 can not comment because of an issue with non-www URLs.

If a user visits our site with the following URL:  http://www.mysitename.com - problem does NOT occur

If a user visits our site with the following URL:  http://mysitename.com - then the mootools "Access Denied" problem occurs.

To fix you can simply install the following Joomla plugin to force non-www URLs to www URLs